COMPLAINT, RESPONSE, PHRASES
cc: Trudy Moore
I am emailing regarding a closing tomorrow with your agent, Jim Flinn. The property 4301 E Muirwood Dr, Phoenix is on track to close tomorrow. Sellers signed on Monday. The buyer walked through, delivered funds and signed Monday. Lender has released wire for funds to arrive at title early tomorrow for an early recording.
The buyer, a police officer, works Thursday through Monday, with Tuesdays and Wednesdays off. He only has tomorrow afternoon to move. I received a text from Jim Flinn this evening at 7:14 pm, asking if the buyer would be open to "lease the house back to the seller until next Friday at 40 dollars a day."
The buyer is not open to a post possession, especially at this stage of the game. He is packed and ready to move and has several of his fellow officers using their day off to help him move. He is furious that question has been asked.
I am concerned the listing agent has not advised the sellers that they need to be out. I will appreciate any help you can give regarding advising the sellers of this property regarding the consequences of not being out upon closing and the transfer of ownership. Julie Morris.
“I have talked with Jim and this was a normal request from the seller due to their circumstances, however, they are planning on moving prior to recording.”
Thank you,, Michael P. Hofstetter, Managing Broker West USA Realty
SIFE: Stop it From Escalating...Ask, “How does that make you feel?” Let calmer heads prevail. It was a minor infraction and unintentional.
DDS: Drama Diffusal System: Let’s let calmer heads prevail, I don’t think she was acting in a malicious manner, let’s ask the seller/buyer, that was a normal request under the circumstances, It was an honest mistake. No harm was intended. We were caught off-guard too! It’s a dynamic, fluid situation. It’s how we communicate. It’s not a static environment.
I may have overstepped. I called West USA to give them a heads up that the home still showed as Pending when we've been out of contract since Sat. They transferred me to a broker. I just have a hunch that the other Realtor hasn't told his client the contract was cancelled. I did mention possibly submitting an ethics complaint about honesty. If this is just a minor infraction, I don't need to file a complaint.
“Hi Crystal- If you log onto the AAR website and go to "Resolve Disputes" / "Ethics" / "Information on Filing an Ethics Complaint" It will help you determine the answer to your question. You will need to decide which code in the code of ethics the agent has violated and then be able to provide supporting evidence. It sounds like perhaps the agent was not "honest " in dealing with all parties in the transaction" perhaps?? After doing some research on AAR let us know if you need any further assistance.” Sherry Kettner