BROKER STUFF: Q: I am new to homesmart and barely got logged in yesterday. Is there a platform used to communicate to get fast replies any time of day? My old brokerage used slack.
The quickest way to get a broker response is to call us at 602-889-2115 during the week M-F from 8am-5pm. Call the same number and listen for the after hours prompt to reach the broker on call. Typically after hours runs to approx 9pm and all day Saturday and Sunday. You can also email to this email address, same hours as phone except there is no after hours or weekend email monitoring...so if you send an email after hours or on the weekend it will not be seen until the next business day.
Hope this helps, please feel free to reach out at anytime.
Q: The buyer’s agent cannot locate his client, and the buyer has failed to return the agent’s calls or emails all week. The buyer’s agent has asked me to send an email canceling the transaction, due to lack of cooperation on the buyer’s part. How do I perform this task so that the cancelation is acceptable? Thank you.
CURE NOTICE: The pc says if any party fails to comply with any provision of this contract, the other party shall deliver a notice to the non-complying party specifying the non-compliance. So your first step is to deliver a CURE notice for the non-compliance.
The pc further says "if the non-compliance is not cured within three (3) days after delivery of such notice (Cure Period) the failure to comply shall become a breach of Contract. You could then send Notice of cancellation to title and request the escrow to be cancelled
Broker response during COVID:
NOTICE: In accordance with Governor Ducey’s Executive Order 2020-12, real estate services are deemed essential in Arizona. The Governor has issued a “Stay home, stay healthy, stay connected" order wherein the identified essential services were not changed, rather functions of essential services are clear in that unless absolutely necessary everyone should stay home through April 30, 2020. If you have a client that needs to list/sell their home or a buyer who must view homes at this time, you can conduct business under essential services. Please be certain to follow CDC and NAR recommendations as it relates to health, safety, physical distancing, etc. while conducting these activities.
HomeSmart remains 100% operational and here to support you and your business! The HomeSmart broker team is available by phone 602-889-2115 or by email at firstname.lastname@example.org during normal business hours along with after hours/on call broker access.